Our
Vision and Values
Our
AIMS & OBJECTIVES OF THE ORGANISATION
It is the aim of MCO Healthcare to deliver a service of personal care and associated
homecare services to meet the needs of service user clients in their own home. This
will be achieved by promoting a standard of excellence which embraces fundamental
principles of Good Care Practice that is witnessed and evaluated through the practice,
conduct and control of quality care in homecare.
Our aims and objectives ensure that our clients can be assured always of:
- A partnership approach to care provision; offering tailor-made innovative solutions to all our clients' contractual needs.
- Support and involvement in the formulation of decisions influencing individual care provision.
- Respect, dignity, and confidentiality; ensuring privacy always.
- Efficiency of care delivered within individual budgetary constraints.
- Coordination and close communication over & above industry standards; delivering a service that provides reports to monitor progress at every stage of the care process.
- Information systems that provide a national network of communication, offering convenient, efficient referral facilities and ensuring accuracy, consistency and a fast response to all administration requirements.
- We empower clients who lack capacity in some decision making and offer accessible information to ensure their choices are heard and understood.
- Safe support of staff ratios that have been assessed as safe will always be available.
Our
ORGANISATIONAL STATEMENT OF GOOD PRACTICE
The philosophy of MCO Healthcare is to reflect and promote values that focus upon the individual service user as being at the center of Care Service planning and Service delivery. To help achieve this, MCO Healthcare has drawn upon the fundamental Core Values of Care to develop the following Service Values which will form the basis for considering the provision of an individual Care Service:
- Autonomy and independence of personal decision-making, including the assumption of risks as well as responsibilities associated with service planning.
- Choice of occupational activities, lifestyle, and the best way to maintain independence, including the opportunity to select independently from a range of options.
- Respect for the intrinsic worth, dignity and individuality of the person and his / her racial and ethnic identity and cultural heritage.
- Participation and integration in society, and in the development of plans, policies and decisions affecting the individual's life.
- Knowledge about conditions and prospects, options and opportunities, and ways of improving the individual's life.
- Fulfilment of personal aspirations and abilities in all aspects of daily life, including the chance to develop new skills and knowledge.
- Privacy from unnecessary intrusion, and the preservation and safeguarding of confidentiality.
- Equality of opportunity and access to services irrespective of age, race, or ethnic origin, creed, colour, religion, political affiliation, disability or impairments, marital status, parenthood, sexual gender, or sexual orientation.
The realisation of these values, together with the level of help and support required to achieve personal goals, will be a unique process for each person – every person is an individual. However, the value principles remain constant and will provide a sound foundation for the provision of care to all, regardless of personal circumstances and in accordance with the Organisation’s Equal Opportunities & Diversity Policy.
Our
Vision and Values
Caring for our service users in a holistic manner Empowering patients to be part of their ongoing care Offering a quality service to achieve positive outcomes in line with our mission statement
Always being truthful, respectful and transparent in all interactions and communication with stakeholders
Building professional and trustworthy relationships with service users, families and colleagues
Promoting openness in order to safeguard the vulnerable groups of people
Understanding that people are individuals with individual care needs Speaking up and advocating for the best interests of our service users The need to provide strong leadership to ensure a sense of mutual support and passion to deliver person-centred care amongst all service users.
Respecting and promoting individual rights to dignity in care, privacy and integrity of our service users.
Respecting right to independence and care of choice
Recognize people as individuals with personal needs
Attending complaints timely, transparently and in a satisfactory manner.
Value feedback from service users, their families, professionals and stakeholders and use it to improve service delivery.
Meet all statutory and legislative requirements.
Safeguarding against all forms of abuse
Challenging prejudice and stereotyping
Promote care in a non-discriminative manner
Empathising service users in challenging and distressing situations
Demonstrating love and compassion in the provision of our services
Working improve collaboratively to care through innovation, improvements in pathways, teamwork and more efficient ways of working.