Because making arrangements for care to be provided at home may sometimes feel overwhelming, we have made it one of our top priorities to keep the process as straightforward as possible. Our home care services are able to provide a wide range of assistance, from care on a permanent basis to assistance on an as-needed basis.
You receive the treatment you require in the manner that you specify and at the time that is most convenient for you. In all aspects of decision-making, including the formulation of your individualised care strategy, we include you and the people closest to you. You or your loved one can count on us to provide you with the assistance you need to continue living independently to the greatest extent feasible.
We are aware that providing you and your loved one with emotional and moral assistance is sometimes just as vital as providing you with physical care. This individualised approach is engrained in the service that we offer to you. We never miss an opportunity to catch up with close friends and relatives.
We are also aware that effective communication on a day-to-day basis is absolutely necessary to ensure your well-being and that of your loved ones. Because of this, each and every daily document that details the care and support that has been provided is kept readily available in your homes at all times. Calling the office gives us the opportunity to address any additional questions or concerns that you might have.
Vision and Values
Caring for our service users in a holistic manner
Empowering patients to be part of their ongoing care
Offering a quality service to achieve positive outcomes in line with our mission statement
Always being truthful, respectful and transparent in all interactions and communication with stakeholders
Building professional and trustworthy relationships with service users, families and colleagues
Promoting openness in order to safeguard the vulnerable groups of people
Understanding that people are individuals with individual care needs
Speaking up and advocating for the best interests of our service users
The need to provide strong leadership to ensure a sense of mutual support and passion to deliver person-centred care amongst all service users.
Respecting and promoting individual rights to dignity in care, privacy and integrity of our service users.
Respecting right to independence and care of choice
Recognize people as individuals with personal needs
Attending complaints timely, transparently and in a satisfactory manner.
Value feedback from service users, their families, professionals and stakeholders and use it to improve service delivery.
Meet all statutory and legislative requirements.
Safeguarding against all forms of abuse
Challenging prejudice and stereotyping
Promote care in a non-discriminative manner
Empathising service users in challenging and distressing situations
Demonstrating love and compassion in the provision of our services
Working collaboratively to improve care through innovation, improvements in pathways, teamwork and more efficient ways of working.
Our support staff
We want to make sure that the MCO Healthcare team provides you and your family with the highest level of care and professionalism possible. Because of this, our managers and care coordinators are carefully selected based on their welcoming attitude, ease of access, and positive “can do” attitude.
Additionally, we place a high priority on professionalism and any relevant prior experience in the industry. They are familiar with the conditions of all of their clients and stay abreast of any developments in these situations.
Our senior members of the team work in collaboration with you and your loved ones to give consistent and comprehensive care in the comfort of your own home.
In recognition of the fact that carers too require assistance, we ensure that they participate in regular, confidential monitoring sessions. With access to an experienced member of the care team available at all times and around the clock, support and direction are always just a phone call away.
We are always looking for people who are dedicated and excited about helping our clients get great care in the comfort of their own homes.
About our carers
Our carers are professionals who have received extensive training, and they view their employment as something more than simply a job. Our staff is aware of the significance of delivering high-quality care and making a genuine impact on the lives of those we serve on a day-to-day basis.
To guarantee that our staff is comprised of only the most qualified carers, we have put in place a rigorous application and interview procedure. Personal interviews, tests of competency and psychometric analysis, checks of references and backgrounds, and background checks are some of the components of our recruiting process.
The most important thing that we consider is the answer to a straightforward question: “Would I trust this carer to care for my own loved one in their own home?”
If the answer to the question is a resounding “YES,” then we will think about adding more people to our team.
It’s only the beginning after a carer satisfies all of our stringent requirements. Every new member of our team goes through an intensive training and orientation procedure when they first join.
From day one, each member of our team is made aware of and held to the principles and standards of our organisation. We take great satisfaction in the fact that we exceed the criteria set out by the national legal system.
Our carers get training on topics that aid in the development of their abilities and increase the overall quality of care that they provide. In addition, we provide our team members with training on how to respond appropriately to various scenarios that they may face while performing their jobs.
WE WOULD LIKE TO HEAR FROM YOU
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With our Registered Manager about your Care & Support Needs