Q: Is MCO Healthcare registered with the appropriate governing bodies and
professional associations?
A: Yes, we are registered with the Care Quality Commission (CQC). This guarantees that we supply you
with the highest quality of care and sta . All of our certifications cover our domestic services country
wide.
Q: Will someone visit my home before starting the service?
A: Yes, we will conduct a complete Care Assessment to ensure that the package of care we provide suits your
needs. Evaluations take approximately one hour, include an overview of requirements and a gener- al risk assess
ment for the setting in which we provide your care. As well as permitting us to record all of your needs formally,
the evaluation gives a clearer understanding of any individual requirements. Conse- quently, this allows us to
designate sta with skills that suit your personality and preferences. MCO Healthcare has lawful accountability to
guarantee a frequently assessed care plan is in every household where we provide a service.
Q: Will I always receive care from the same carer?
A: We strive to provide personal and consistent care. In the event of any holidays or absences, we pres
ent more than one carer in advance to you and your family, guaranteeing a great level of consistency.
Q: How will my care be managed?
A: All of our specialised care packages are managed by our Registered Manager, who ensures that your
care is regularly reviewed and managed e ectively. We are also easily reachable should you have any
concerns.
Q: What makes MCO Healthcare stand out?
A: MCO Healthcare’s experience has given us real insight and an understanding of what our service users require.
Our established network of contacts guarantees flexible, dependable and experienced assistants. We understand
the necessity of expertise in this sector and only employ sta with certified skills and qualifications. You can feel
confident when using our services, as our sta are adequately trained in performing their duties. Additionally,
MCO Healthcare bargains an appealing package that is reasonable for you, without compromising on quality.